Gencom’s staff is comprised of technical specialists across a wide range of disciplines. We also have longstanding relationships with a number of business partners and independent contractors in New Zealand and internationally, whom we can call on as needed to augment our capabilities with specialist expertise or to increase our capacity for a specific project.
Our experts often work with customers from the very early stages of a project to define requirements, evaluate technology options, set budgets and establish reasonable timelines. This can take the form of informal pre-sales advice and proposals, or as a formal paid consultancy with established deliverables and confidentiality commitments. We are proud of the reputation we have established over many years with our customers, who trust us to treat their plans in the strictest of confidence, to work closely with them to understand and help articulate their requirements, and to provide impartial expert advice.
While Gencom often wears two hats as an equipment supplier and consultancy, our business is built on our customer relationships and we will always put the end user first. With some vendors we have established exclusive supply relationships, some of which we’ve had in place for decades. Where appropriate we will recommend these products first, as we are confident of their quality and suitability and of our ability to support them. However, we also often recommend other products when warranted by the specific requirements of a particular use case. In other areas, we maintain relationships with two or three vendors whose products may overlap but who each have their own particular strengths.
Our innovative engineering designs are achieved by pro-actively listening to client needs. Gencom has dedicated experienced engineers who are familiar with a vast equipment product range and can design system installations that will best fulfil customer requirements.
All technical knowledge for major projects is provided in-house. Project design, drafting, equipment, configuration, installation, testing and commissioning are all completed to a very high professional standard.
Our resources include design, project and system engineers, drafting experts, specialist electrical and electronic installers and technicians. In addition we have workflow planning specialists who can be deployed in the project’s initial stages if required and for large-scale projects we have access to a pool of experienced contract staff. We also design, manufacture and install broadcast and control room furniture and hardware.
We track and organise all projects using a central file server, which is accessible to all project team members. Microsoft Project software is also used to help with project planning and tracking. The project team meets regularly and allocates each specialist area of the assignment. Communication between the engineers, designers, draftsmen and the project team is open and interactive. All parties including the Directors, Financial Controller and the logistics team work together to bring the project to successful completion.
Gencom has a flexible and close working relationship between its internal divisions and with its clients. Each division has a dedicated manager responsible for the project duration.
The key element is regular meetings between the project team and the client. These meetings are properly chaired and minuted ensuring all aspects of the project run smoothly and to schedule and that all areas of design are being monitored as the project progresses.
Every product and service we recommend is carefully selected and integrated to configure a reliable, high performance facility. Gencom can produce and integrate purpose-built equipment furniture, equipment racks, local and remote monitoring systems, earthing and cable systems, air-conditioning, AC/DC systems and purpose-built OB vehicles and equipment enclosures.
Gencom employs and trains its own professional installers for all construction, cabling and integration work. Every installer on our team has undertaken formal training with us. They are very experienced and produce work of an extremely high standard. Installation teams work in supervised groups of up to four staff.
We work to industry accreditation standards. All on-site work is carried out with strict adherence to the Codes of Practice and Health and Safety standards applicable to the site.
The logistics team is responsible for the equipment ordering and supply; and for scheduling the delivery process on any given project. All equipment is tracked electronically from procurement to delivery to the client and stored in a project specific secure environment.
Gencom commissions all equipment and systems it installs. Depending on the nature of the project preliminary commissioning will be carried out in our factories before the equipment is moved on-site. If no factory pre-wire is required commissioning is conducted wholly on-site. Gencom will include the client’s engineers in the commissioning process so they have first hand knowledge of the equipment. Extensive testing is also carried out to ensure that all signal paths and functions are fully operational. Software is configured to reflect the workflow required of the operations.
Gencom’s engineers produce detailed system drafts and designs using AutoCAD drawing and Microsoft Visio software. All drawings are catalogued and cabling run lists and cable diagrams are created from the database. Gencom can update the drawings after installation and produce and maintain an asset register for clients using a barcode system.
We can provide equipment and systems training as required. This can include general technical and operational training either by a professional training institute or Gencom staff members. We can also arrange specific equipment training with manufacturers and source specialist broadcast industry trainers for our clients.
Gencom is committed to providing support for everything it sells – both on behalf of the manufacturers it represents and for the systems it designs and installs. We offer equipment warranties, support contracts, spare parts, maintenance and software and hardware upgrades.
We only supply high quality equipment that has been extensively tested, proven in the field and is fully supported by the manufacturer. Wherever possible the design solution that we recommend will have been previously installed elsewhere. Should a problem arise we will ensure that it is rectified as quickly as possible.