07-May-2013 | 2013 NAB Show Key Takeaways 12-Jan-2012 | 2015, The Vision, Media Trends and Challenges 07-Nov-2013 | ABU 2013 30-Aug-2012 | At IBC: Sierra Video will be found in Hall 8 at Booth #8-B81 04-Jun-2012 | Awards go to Tektronix 13-May-2013 | Broadcast ONE to Acquire Gencom Technology 21-Jul-2013 | Broadcast ONE to Acquire The Bridge Networks 20-Jul-2011 | Broadcast Pix Expands Presence in Australia with Gencom Technology 25-May-2012 | Clear-Com Announces Seamless Roaming at NAB 2012 25-May-2012 | Clear-Com Introduces New CC-300 and CC-400 Headsets 07-May-2013 | Cobalt Blue Box Group 14-Jul-2011 | COO for Gencom 21-Jul-2011 | Digital Nirvana at SMPTE & IBC 2011 22-Mar-2012 | Digital Nirvana to Offer 4 Versions of Monitor IQ 12-Jun-2012 | DIGITAL NIRVANA TO SHOW BROADCAST SUITE FOR FIRST TIME IN ASIA 27-Jun-2013 | Digital Rapids to Showcase Innovative Live and On-Demand Media Transformation and Workflow Solutions at SMPTE13 Australia 07-May-2013 | Elemental Issues HEVC Video Processing Challenge at NAB 2013 19-Mar-2013 | EMCORE Launches New products 07-May-2013 | Ensemble Designs Introduces New Multiviewer at NAB 15-Feb-2011 | Fairlight EVO for Network Ten 07-May-2013 | Fairlight launches an array of innovative post production technologies at NAB 2013 05-Sep-2013 | Fairlight partners with Adobe® 20-Jun-2011 | Gencom appoints Ian Fellows as Sales Manager in Australia. 20-Sep-2010 | Gencom facilitates TM to emerge as a leading Asian IPTV Provider 26-May-2010 | Gencom moves ABC Brisbane on air 10-Sep-2009 | Gencom Technology completes upgrade of Media Niugini Limited’s EM TV studio and playout facilities at Boroko Papua New Guinea 01-Dec-2009 | Gencom Technology supplies equipment and helps design audio-visual platform for The Royal Institution of Australia’s (RiAus) new Science Exchange building in Adelaide 22-Mar-2012 | General Dynamics Mediaware’s Instream Solutions 02-Feb-2012 | INTRODUCING JVC’S NEW GY-HMQ10 4K CAMERA 16-May-2012 | JVC : ON AIR. ON TIME. ON BUDGET 16-May-2012 | JVC Announcing new Deck with Direct Live recording to BLU-RAY DISC 02-Feb-2012 | JVC Kenwood appoints Gencom in Australia and New Zealand 16-May-2012 | JVC to support AMWA 'MXF for Production' Project 02-Feb-2012 | JVC’s new projector line up 10-Sep-2009 | Leading Australian Cinematographer selects Cartoni camera support equipment 20-Mar-2012 | Linear Acoustic Announces 'UpTrade' Program 20-Jun-2011 | Linear Acoustic at Broadcast Asia, 2011 29-Apr-2013 | Māori Television, New Zealand’s national indigenous broadcaster, has enhanced their social media capabilities with Ross Inception. 23-Feb-2012 | MetService Launches Video Weather Channel 11-Jan-2010 | NBN Television selects Pixel Power’s BrandMaster broadcast graphics system for their channel branding 23-Jan-2013 | Nevion and TVips complete merger 28-Oct-2013 | New News Article 21-Aug-2011 | New Sales Resource in New Zealand 26-Sep-2013 | New Zealand Police – Auckland District Command Centre 09-May-2013 | RTW TM3-3G TOUCHMONITOR TO MAKE ITS NAB 2013 DEBUT 07-May-2013 | Social Media Management / Inception 10-Feb-2014 | The Bridge Networks South 25-Jun-2012 | T-VIPS T2 Gateway selected for DVB-T2 project in AsiaPAC
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Shipping

Orders are released for dispatch only upon receipt of cleared payment in full. If the item is not in stock then it will only be ordered from the supplier upon receipt of full payment.

This website currently supports shipping to Australia and New Zealand only.

Shipping cost is free unless otherwise stated. 

We aim to dispatch in-stock items within three working days of receipt of payment. For larger orders, custom orders and back-orders, please allow 15-20 days. If expected delivery time is outside 20 days we will contact you to confirm your acceptance of the expected time frame.

Unless you instruct us otherwise, orders which are unable to be filled from in-stock items may be delivered in instalments.

The deposit of goods with our nominated carrier for shipment constitutes supply for the purposes of this agreement, and, as a consequence, all risk associated with the loss of, or damage to, goods in transit rests with the purchaser. Similarly, the costs of, and sole responsibility for, transit insurance rests with the purchaser.

Once the items are shipped from our warehouse or our suppliers warehouse we can upon request provide tracking details so you can monitor the progress of your shipment. When goods are shipped using our nominated carrier someone needs to be at the delivery address to receive and sign for the goods, if no one is at the delivery point and the items have to be re-delivered a re-delivery fee will apply.  

If upon receiving your goods you find them to be defective or faulty in any way, please contact Gencom immediately.

Cancelling an Order 

Orders for goods being indented for the Buyer by the Seller may not be cancelled without prior consent in writing by the Seller. A cancellation fee of a minimum of 20% of the selling price to the Buyer will apply on approval of order cancellation.

Returns and Refunds

We reserve the right to determine if an item can be returned, we also reserve the right to charge a restocking fee of up to 20%. On most e-shop orders we have a non return policy and items can only be returned if the goods are deemed faulty or do not perform as advertised, we will not refund items if you simply change your mind or have ordered the wrong thing, returns will not be accepted without a Return Authorisation number from Gencom which need to be requested within 7days of receipt of goods.  

Due to the non-return policy we suggest that you choose carefully and if you are in any doubt if an item will suit your purpose do not hesitate to contact us for clarification.